Support

MDR-Eudamed is a very complex system. Using the system will require a lot of understanding from the end users. Because end users will not use it on a daily basis they will require a lot of ongoing support. The EC will provide some very limited support which may take a long time to supply answers. Eudamed.eu will provide support packages for the MDR-Eudamed application in addition to the XML data uploads.
We are the MDR Eudamed specialists

Eudamed Support

There are many ways Eudamed.eu can support your company when dealing with MDR-Eudamed. This is a very complex application and unless you are using it every day it can be time consuming managing this system.

We can, if you wish, take care of your user management. Validating new users and removing users who have moved on.

Next we will support and assist you with issues relating to the data preparation, XML, XSD data validation, validating against the EC’s business rules and the machine-to-machine data exchange, and we provide a last mile delivery service using our access point so you don’t have to maintain yours. If you wish to set up your own access point, we can assist with that, too.

User management

We can act as your user administrator for the MDR-Eudamed application. MDR-Eudamed is our daily business. We are experts in this application, along with its user and data management. We would be more than happy to look after any aspect of the MDR-Eudamed application that you need assistance with.

Data preparation and data exchange

The support package includes assisting you with your XML, the XSD validation and clarification on why your uploads may fail. Problems with eDelivery or errors on the front end of the application? We can assist you with all of them.

MDR-Eudamed is our business. We are aware it is not your main business, yet this is an application you have to use. Let our expertise solve your MDR-Eudamed problems.

Eudamed.eu can help at every point of this process from training to support, data processing (JSON, CSV, Excel, to XML), validation of the XML, project management, to uploads. In addition we offer a full MDR-Eudamed managed service, taking care of everything on your behalf.

We can provide you with as much assistance as you need. MDR-Eudamed is our business. Let our expertise solve your MDR-Eudamed problems.

Contact us to see how our services can benefit you.

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